Peace of Mind Stain Protection Experience
Muse & Merchant understands when you buy new furniture you want to ensure you are prepared for everything. Muse & Merchant offers a manufacturers warranty on everything we sell against manufacturer defects. However, we also want to give you an option to provide peace of mind against additional accidents that could occur over the lifetime of your new furniture.
Muse & Merchant has partnered with Excelsior to offer you the *Excelsior ALL Stain Experience. A pre-paid 10* year service plan that has you covered against ALL* accidental stains on upholstery, and includes a specially formulated care kit for in home care and maintenance of the upholstery on your furniture.
CLEAN REPAIR REPLACE
For the *first 5 years from the date of delivery, Excelsior will send a technician to remove the stain. If the stain persists, then Excelsior will repair it. If it can’t be repaired, then we’ll replace it! *Approved cleanings or repairs or replacements are limited to the original purchase price of the stained item only.
After 5 years from the date of delivery, Excelsior will send a technician to do stain removal only, for an additional five years.
Got a Stain? Clean it using the specially formulated care kit included with your service plan.
If you do not use the stain protection coverage in the first 5 years, Muse & Merchant will issue you an in-store credit for the amount that you paid for the Stain coverage. *A minimum spend of $500 is required when using the credit. *Credit is valid at the expiration of the first term of your plan (5 years), upon verification that service was not required during that period of time, and is valid for 1 year.
Caring for your furniture has never been easier.
The Excelsior ALL Stain Experience is a pre-paid 10* year service plan that has you covered against ALL accidental stains on upholstery, and includes a specially formulated care kit for in home care and maintenance of the upholstery on your furniture.
For the first 5 years, we’ll send a technician to remove the stain. If the stain persists, then we’ll repair it. If it can’t be repaired, then we’ll replace it! *Approved cleanings or repairs or replacements are limited to the original purchase price of the stained item only.
After 5 years, we’ll send a technician to do stain removal only, for an additional five years. Got a Stain? Clean it using the specially formulated care kit included with your service plan.
BONUS Coverage – for the first 5 Years
Motorized Furniture | For ALL power motion mechanisms.
- Covers all brands
- 100% Parts and Labor, with no deductable
- “No Lemon” clause ( After 3 failures of the same part during term of plan)
- Remote control ( operational failure for 1 year )
Leather, Bycast & Vinyl Upholstery
- Accidental cigarette burns
- Accidental cuts, incisions & perforations
Dining & Bedroom Furniture Exclusive for the first 5 Years
- A one time only reupholstering of all chairs when a stain cannot be removed.
Wood Furniture
- Coverage against White Heat Rings & White Liquid Rings on wood furniture
- Accidental Glass and Mirror Breakage
- Loss of Silvering on Mirror
- Structural Frame and Joint Defects
- Defective Hinges and Hardware
- Mechanism ( non electrical) failure
- Upholstery coverage on dining room chairs
- Upholstered beds for All Stains
ALL Stains Including:
Jean Transfer? Pen and Felt Marks? …if it’s a stain, it’s covered!
Excelsior Furniture Care Kits
With each qualifying furniture service plan purchased, you will receive a bonus Excelsior Furniture Care Kit to help with the in-home care and maintenance of your upholstered furniture.
Click here to view Safety Data Sheets (SDS) for our products
Revitalizing Leather 2 in 1 Cleaner & Protector Care Kit
This specially formulated leather 2 in 1 Cleaner & Protector, featuring Teflon™, is a non-greasy formula that helps to retain the original look & feel of the furniture while protecting the leather.
This unique moisturizing formula features natural Botanical Extracts dervied from the sea.
This product is a fragrance free lotion that preserves the natural essence of the leather and protects against staining. This kit is designed to be applied by the consumer in the home after delivery.
The kit includes:
- – 1 Polishing cloth
- – 1 Sponge
- – 1 bottle of 2 in 1 Cleaner & Protective lotion (250ml)
Fabric & Microfiber First Aid Kit
This specially formulated Stain Remover removes stains quickly, easily and effectively. This product is a delicate cleansing action, that wipes off clean, leaving no soap residue.
The Fabric & Microfiber Upholstered Furniture First Aid Kit renews fabric to the original showroom look & feel. This kit is designed to be applied by the consumer in the home after delivery.
The Kit Contains:
- – 1 bottle of 2 in 1 cleaner & polish (250ml)
- – 1 sponge
Revitalizing Leather Care Kit
This specially formulated leather Cleaner & leather Protector, featuring Teflon™, is a non-greasy formula that helps to retain the original look & feel of the furniture while protecting the leather.
This unique moisturizing formula features natural Botanical Extracts dervied from the sea.
Fragrance free lotions that preserves the natural essence of the leather and protects against staining. This kit is designed to be applied by the consumer in the home after delivery.
The kit includes:
- – 1 Polishing cloth
- – 1 Sponge
- – 1 bottle of Cleaner (250ml)
- – 1 bottle of Protective lotion (250ml)